Return and Refund Policy

1. Return Eligibility

At Akash Electronics (akashstore.in), customer satisfaction is our priority. You may initiate a return request if the product you received meets one of the following criteria:

• Damaged Product: The item reached you in a broken or physically damaged condition.

• Wrong Item: The product delivered is different from what you ordered (e.g., different color, model, or storage capacity).

• Missing Items/Accessories: The package delivered is missing parts or accessories mentioned in the product box.

Note: Returns are accepted only for selected items and are subject to verification of the product’s condition.

2. Mandatory Proof for Returns

To ensure a fair process, we require specific proof to validate return claims.

• Photos & Video: Customers must provide clear images and an unboxing video of the product to support claims of damage, missing parts, or wrong items.

• Condition: If the claim is regarding damage, the video must clearly show the package condition before opening and the damage found immediately after opening.

• Rejection: Failure to provide video or image proof may result in the rejection of your return request.

3. Non-Returnable Items

Certain scenarios or products may not be eligible for return:

• Products damaged due to customer misuse or improper installation.

• Items where the original packaging, seals, or accessories are missing.

• Any product returned without the original invoice.

4. The Return Process

To initiate a return, please follow these steps:

1. Contact our customer support at info@akashstore.in or call +91 99324 80818 within 24-48 hours of delivery.

2. Share your Order ID and the required photos/videos of the issue.

3. Once verified, we will arrange for the pickup of the item or guide you on the next steps.

5. Refund Policy

Once the returned item reaches our facility, it will undergo a quality check.

• Approval: If the product passes our quality check (verifying it is the correct item and the damage is as reported), the refund will be approved.

• Timeline: The refund amount will be credited back to your original source of payment within 2 to 5 working days after approval.

6. Contact Us

If you have any questions regarding returns or refunds, please reach out to us:

• Email: info@akashstore.in

• Phone: +91 99324 80818

• Address: Sutahata, Near SBI Bank, Haldia – Tamluk – Mechada road, Chaitannyapur, Haldia-721645, West Bengal